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Terms & Conditions
Terms & Conditions
Last Updated: 7 February 2025
1. GENERAL
1.1 These Terms & Conditions ("Terms") apply to all transactions and interactions with TANK New Zealand ("TANK"), including Full Tank Group Limited and Tank Up Limited, including purchases made through kiosks, the TANK Online Ordering System ("TOLO"), the TANK mobile application ("App"), and at TANK store point-of-sale ("POS").
1.2 By accessing, browsing, or using any TANK sales channel, you agree to be bound by these Terms, including any modifications made from time to time. If you do not agree to these Terms, please discontinue use immediately.
1.3 These Terms are in addition to any other terms and conditions that apply to the sale of goods or provision of services by TANK.
1.4 TANK reserves the right to modify or update these Terms at any time without notice. Any changes will be effective immediately upon being posted on our Website.
1.5 Definitions:
1.5.1 TANK: Full Tank Group Limited and its subsidiaries, including Tank Up Limited.
1.5.2 TOLO: TANK Online Ordering System via the website.
1.5.3 POS: Point-of-sale in-store purchases facilitated by a team member.
1.5.4 App: TANK’s official mobile application available on iOS and Android.
2. SALES CHANNELS
2.1 Kiosk Orders
2.1.1 Kiosks allow customers to place and pay for orders in-store using a self-service machine.
2.1.2 Once a kiosk order has been confirmed, it cannot be modified or cancelled.
2.1.3 If there is an issue with your kiosk order, please report it to the store where the order was placed immediately.
2.1.4 Kiosk orders are not eligible to earn TANK Rewards points.
2.2 TOLO (Website/Online Orders)
2.2.1 Customers may place orders through the official TANK website.
2.2.2 Orders must be placed with accurate details, including correct items and pickup location.
2.2.3 TANK is not responsible for delays or issues caused by incorrect customer-provided information.
2.2.4 Once an order is submitted, it cannot be modified or cancelled.
2.2.5 Payments must be completed at the time of ordering. TANK does not accept cash payments for online orders.
2.2.6 Online orders are treated as an express intention to purchase the nominated goods or services at the agreed price.
2.2.7 Refunds for online orders will follow the process outlined in Section 3.
2.3 TANK App Orders
2.3.1 Orders placed via the App are subject to the same terms as TOLO orders.
2.3.2 Customers must maintain secure login credentials and are responsible for all activity associated with their account.
2.3.3 The App may send push notifications related to promotions, order status, or rewards.
2.3.4 If an incorrect price is displayed due to a software error, TANK reserves the right to correct the price before fulfilling the order.
2.3.5 TANK does not guarantee that the App will be free from errors, viruses, or service interruptions.
2.4 POS (In-Store Orders with a Team Member)
2.4.1 Orders placed directly with a TANK team member must be paid for at the time of ordering.
2.4.2 If there is an issue with your in-store order, please speak with a team member immediately.
2.4.3 Refunds or adjustments will be handled in accordance with the Consumer Guarantees Act 1993.
3. Refunds, Returns & Order Issues
3.1.1 Refunds will only be provided if required under the Consumer Guarantees Act 1993.
3.1.2 If your order is incorrect or missing items, please report the issue to the store where the order was placed as soon as possible.
3.1.3 TANK does not provide refunds or replacements for orders placed incorrectly by the customer.
3.1.4 If an order is not collected within a reasonable time, TANK is not obligated to provide a refund or replacement.
3.1.5 For third-party delivery issues (e.g., Uber Eats, DoorDash), customers should contact the delivery platform directly.
3.1.6 If you experience any issues with your order, you can also reach out to our Customer Care Team via the contact form on our website.
4. TANK Rewards & Loyalty Program
4.1 Program
4.1.1 The TANK Rewards Loyalty Program ("Program") allows customers to earn points on eligible purchases.
4.1.2 The TANK Rewards Program is available for personal use by individuals 18 years or older. Users under 18 require parental or guardian consent.
4.1.3 Points can only be earned on purchases made via the POS and App. Orders placed via kiosks and TOLO do not accrue points.
4.1.4 Points and rewards cannot be exchanged for cash or transferred between accounts.
4.1.5 Birthday rewards and sign-up vouchers must be redeemed within the specified validity period. Rewards cannot be redeemed through third-party delivery services.
4.1.5.1 New Members receive 50% off a Full Classic Smoothie upon account verification, valid for six months.
4.1.5.2 Members receive a free Full Classic Smoothie on their registered birthday month, valid for one month.
4.1.5.3 Rewards are single-use and exclude extras.
4.1.6 Customers may not hold multiple accounts; duplicate accounts will be closed, and rewards forfeited.
4.1.7 TANK reserves the right to modify, suspend, or terminate the Program at any time without notice.
4.2 Redemption and Expiry of Rewards
4.2.1 To redeem rewards, members must present their App barcode either in-store or through the App. 4.2.2 Once redeemed, rewards cannot be refunded, exchanged, or transferred.
4.2.3 Blackout periods may apply during public holidays and other designated times.
4.2.4 Points earned on a transaction are only redeemable on subsequent transactions.
4.3 Program Modifications
4.3.1 TANK reserves the right to modify the points structure, benefits, or termination of the program at any time without prior notice.
4.3.2 Personalised offers may be provided to select members at TANK’s discretion.
4.4 Responsibilities of Members
4.4.1 Members are responsible for updating their contact details.
4.4.2 Accounts with no activity for 24 months will result in forfeiture of accumulated points and rewards.
4.4.3 Members must protect their account credentials. TANK is not liable for unauthorised use.
5. Promotional Offers
5.1 Offers may be limited to specific sales channels and cannot be combined unless explicitly stated.
5.2 TANK reserves the right to withdraw, modify, or cancel any promotion without prior notice.
5.3 Promotions advertised through third-party platforms are subject to their terms.
6. Allergens and Dietary Information
6.1 TANK will endeavour to provide allergen-free, vegetarian, or vegan products upon request. However, cross-contamination may occur during preparation.
6.2 TANK does not guarantee that any item will be completely allergen-free.
6.3 Customers with severe allergies are encouraged to consult with staff before ordering.
7. Privacy & Data Protection
7.1 TANK collects and stores customer information in accordance with our Privacy Policy, available here.
7.2 Personal data may be used for order fulfilment, promotional offers, and customer communication.
7.3 Customers may opt out of marketing communications via the App or by contacting TANK directly.
7.4 TANK uses encryption and secure systems to protect customer data.
8. Liability & Indemnity
8.1 To the extent permitted by law, TANK is not liable for any losses, damages, or claims arising from the use of our services.
8.2 Customers agree to indemnify TANK, including Full Tank Group Limited and Tank Up Limited, against any claims related to misuse of our services, including fraudulent activity.
9. Dispute Resolution
9.1 If a dispute arises, customers should contact TANK support directly. TANK aims to resolve disputes within 14 business days.
9.2 If unresolved, disputes will be subject to New Zealand law and may be referred to mediation or arbitration as agreed by both parties.
10. Contact Information
10.1 For questions regarding these Terms, please contact TANK at m
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